OMB » Apple http://www.blacksworld.net/blog free maps - free beer - free love Fri, 26 Dec 2008 15:06:51 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 Why the iPhone and O2 aren’t ready for business http://www.blacksworld.net/blog/2008/07/10/why-the-iphone-and-o2-arent-ready-for-business/ http://www.blacksworld.net/blog/2008/07/10/why-the-iphone-and-o2-arent-ready-for-business/#comments Thu, 10 Jul 2008 12:27:46 +0000 Nick http://www.blacksworld.net/blog/2008/07/10/why-the-iphone-and-o2-arent-ready-for-business/ Apple are all over the “Enterprise” shop with Active Sync support in the new iPhone 3G. Crackberry addicts are seriously considering making the switch to a sweeter flavour of opium. I was lucky enough to place an order for an iPhone on the morning the 11th July release date was announced. O2’s mastery of ecommerce has allowed them to debit the £160 odd fee from my bank account. Sadly, I’ve been chosen for a random security check, which involves spending an hour on an 0870 number to tell someone my passport number and debit card number. See some inconsistencies emerging?

Why? I don’t know. All I know is that I don’t have time to talk to O2 for an hour. Want to capture the “Enterprise” market? Don’t dick us around.

FAIL

Read more here:

http://forums.macrumors.com/showthread.php?t=514266

Update

It gets worse, I just got this text from O2:

Sorry your experience on Monday wasn't great if you were trying to order iPhone 3G. Go to http://shop.o2.co.uk/info to find out the latest details.

My experience on Monday was fine its the arsing around now that’s killing me

Update 2 : Live blogging the less glamorous side of the iPhone

08:01am – Call the security verification line on 0870 4444713, half an hour before the published opening time of the line, just in case.

08:22am – Give up on the previous call. Get ready for the real opening time at 08.30am

08.30am – Call the number, dialling

09.01am – Still on the call. Dialling, no music, no “You are in a que”. Just ringing.

09.14am – Still ringing. Skype Credit down to £1.07 from £6.00

09.25am – Run out of Skype Credit. Auto-top-up FAIL for Skype, which has never happened before. Just wasted 57 minutes of my life. Still no iPhone.

]]> http://www.blacksworld.net/blog/2008/07/10/why-the-iphone-and-o2-arent-ready-for-business/feed/ 0 A new MacBook Battery http://www.blacksworld.net/blog/2007/12/01/a-new-macbook-battery/ http://www.blacksworld.net/blog/2007/12/01/a-new-macbook-battery/#comments Sat, 01 Dec 2007 17:23:44 +0000 Nick http://www.blacksworld.net/blog/?p=133 Last week, I called Apple Support to report problems I was having with my MacBook battery. The symptoms I reported were:

  • MacBook will occasionally turn off without warning when not plugged in

Which gets gradually worse over the course of a month until:

  • MacBook will turn off unless connected to an external power source
  • MacBook will not turn on unless connected to an external power source

Apple told me that this is a know problem with their batteries and that they would send out a new one. Sure enough, a few days later a new MacBook battery was sent to my office. In return, I have to send back my old one. I now have a shiny new battery:

So what I definitely would not recommend to all MacBook owners is phoning up your local Apple Store (020 7153 9000 in the UK), choosing the support option, describing the symptoms above and taking delivery of a new MacBook battery for the cost of a local phone call.

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