OMB

Last August I took a flight with GB Airways from Gibraltar to London. When breakfast was served, we opened the seat-back and saw this:

Click on the link and take a look at the high resolution version and you’ll see the filth I was greeted with. Its not what you expect from a £3 tube fare, let alone a £150 flight. I called the flight attendant, who told me there was nothing he could do about it. I suggested that there must be something that could be done. He returned in a few minutes with some wet face towels. “What do you expect me to do with these?”, I asked.

“Clean the tray,” the attendant replied.

“Even RyanAir don’t make you clean your own trays,” I said.

Eventually the manager came to my seat and cleaned the tray for me, which wasn’t really good enough. There was still caked on filth which smelt like old milk all over the seat back and tray infront of me. By way of compensation the attendant offered me a glass of champagne – really not what I wanted at 7am.

When we got home, we emailed GB Airways and attached the above photo. This is the reply we received, some time later (click on the image to see it in more detail):

There’s little point in getting pissed off with stuff like this. I’ll be pretty unlikely to fly with GB Airways in the future – there is plenty of choice on the routes they operate that I take a couple of times a year from the south of Spain to the UK, and their prices would have to be substantially cheaper than anyone elses for me to risk their unique brand of in-flight filth combined with surly attendants. Thankfully, the company’s Gatwick and Manchester routes have been bought by Easyjet, who in my experience have new, quiet and clean planes.

My advice: steer clear of GB Airways.